Terms and Conditions

1. Who these terms are between

These terms govern services provided by Altrazen ("we", "us") to you, the client. They apply from the moment you engage us for any service and alongside any written proposal, quote or statement of work, which takes precedence where the two conflict.

2. Services

We provide software design and engineering services: web application development, product and platform engineering, mobile application development, and the audit, stabilisation and ongoing maintenance of existing software. The exact scope of any engagement is set out in the written proposal you accept. Work outside that scope is quoted separately before it begins.

3. Access

You confirm that you have the right to grant us access to any code, system or account you give us access to, and that doing so does not breach an agreement you have with someone else.

We ask for the narrowest access that lets us do the work. Audits are performed with read-only access. Write access, where required, is granted to a working branch and revoked when the engagement ends.

4. Your responsibilities

You agree to provide access in a reasonable timeframe, to respond to decisions we need from you, and to tell us about known issues, planned changes or third parties working on the same system. Delays caused by any of these may move agreed timelines.

5. Fees and payment

Fees are set out in the proposal you accept. Fixed-scope projects are billed against agreed milestones. Retainers and dedicated team arrangements are billed monthly in advance. Invoices are payable within fourteen days unless agreed otherwise in writing. We may pause work on overdue accounts after written notice.

6. Cancellation

Retainers and dedicated team arrangements are rolling and may be cancelled by either party with thirty days' written notice. On cancellation we provide a written handover covering what we built or changed, what we monitored, where credentials are held, and any known outstanding issues.

Fixed-scope projects cancelled after work has begun are billed for work completed to that point.

7. Intellectual property

All code, documentation and reports we produce for you under a paid engagement belong to you on payment. We retain the right to use general knowledge, methods and techniques developed in the course of the work.

We may reference an engagement publicly only with your written approval, anonymised where you request it.

8. Confidentiality

We treat your code, data, business information and anything else we encounter as confidential, and do not disclose it to third parties. This survives the end of the engagement. Where a separate non-disclosure agreement exists, it applies in addition to this clause.

9. Warranties and limits

We perform our work with reasonable skill and care. We do not warrant that software will be free of defects, that an audit will identify every defect or vulnerability in a software, or that maintenance will prevent all outages. Software systems fail, and no engagement can change that.

To the extent permitted by law, our total liability arising from any engagement is limited to the fees you paid us for that engagement. We are not liable for indirect or consequential loss, including lost profit, lost revenue or lost data.

Nothing in these terms limits liability for fraud, or for anything that cannot be limited by law.

10. Third parties

Our services may involve third-party providers such as hosting platforms, monitoring services and package registries. We are not responsible for their availability, pricing or conduct.

11. Changes to these terms

We may update these terms. The version in force for your engagement is the version published on the date you accepted your proposal. The date at the top of this page shows when it was last changed.

12. Contact

Questions about these terms: hello@altrazen.com